Returns & Exchanges
Our Return & Exchange Policy
At My Jeans Store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and exchange policies below:
Eligibility for Returns
You can return or exchange items within 15 days of receiving your order, provided that:
- The item is in its original condition with tags attached.
- The product is unworn, unwashed, and free of any stains or damages.
- Items must be returned with the original packaging, including any accessories or freebies.
Non-Returnable Items
Please note that certain items cannot be returned or exchanged, including:
- Items purchased on clearance or sale.
- Customized or personalized products.
- Gift cards or vouchers.
How to Initiate a Return
To initiate a return, follow these simple steps:
- Contact our support team at care@myjeansstore.com or call us at 8107628116 to request a return authorization.
- Provide your order number, the product you wish to return, and the reason for the return.
- Once approved, our team will guide you through the return process and provide a shipping label, if applicable.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Note: The original shipping charges are non-refundable. If the return is due to a mistake on our part (e.g., wrong or defective item), we will cover the return shipping costs.
Exchanges
If you need a different size or color, we offer exchanges within 15 days of purchase. Follow these steps for an exchange:
- Contact our support team at care@myjeansstore.com or call us at 8107628116 with your order details and the desired exchange item.
- Ship the item back to us in its original condition with tags attached.
- Once we receive and inspect the item, we will ship the exchange item to you at no additional cost.
Contact Us for Assistance
If you have any questions about our return and exchange process, feel free to reach out to us:
Email: care@myjeansstore.com
Phone: 8107628116
We are here to make your shopping experience with My Jeans Store enjoyable and hassle-free!